IT SERVICE MANAGEMENT FOUNDATION BRIDGE BASED ON ISO/IEC 20000
ITSM Foundation Bridge based on ISO/IEC 20000
Purpose and objective
The EXIN IT Service Management Foundation Bridge is intended for professionals with an ITIL® Foundation certificate. With half of the training and examination efforts needed for the full EXIN Foundation qualification these professionals will gain the benefits of following the guidelines of the ISO/IEC 20000 quality standard combined with the concise and practical approach of the EXIN program.
The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as its relationships with other areas of information management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000:2011.
All content of the training is in accordance with the requirements determined by the largest international certification bodies.
EXIN IT Service Management Foundation based on ISO/IEC 20000 is part of the EXIN Certified Integrator Secure Cloud Services. Meet the program.
Training Content (Syllabus)
The Service Management System (SMS)
Introduction to Management Systems
Core concepts of the Service Management System (SMS)
Core concepts of Quality Frameworks
Core concepts of IT Service Management
Introduction to IT Service Management
Service Design and Transition
Core concepts for Service Design and Transition
The service delivery processes and their relationships
The service delivery processes and their relationships (Service level management, Service reporting, Service continuity and availability management, Budgeting and accounting for services, Capacity management, Information security management)
The relationship processes and their relationships
The relationship processes and their relationships (Business relationship management, Supplier management)
The resolution processes and their relationships
The resolution processes and their relationships (Incident and service request management, Problem management)
The control processes and their relationships
The control processes and their relationships (Change management, configuration management, release and deployment management)
Certification Exam (optional)
ITIL® Foundation certification
ITSM Foundation is intended for everyone playing a role or having an interest in IT service management. Specific roles could include:
Business and supervisory staff
IT architects and/or planners
IT audit managers / auditors
IT security managers / officers
Suppliers, Lead suppliers and sub-contracted suppliers
Service provider customers
Minimum: 8 hours
Recommended: 8 hours
Training and Examination: Portuguese (pt-br) or English
Core concepts of Service Management and quality frameworks
The Service Management System (SMS) and the value and application of the PDCA cycle
High-level concepts around service design and transition
Objectives, activities and quality requirements of the service management process
Format: Multiple choice, 20 questions.
Duration: Maximum 30 minutes for all candidates in their respective language.
Open Book: No.
Pass Score: 13/20 or 65%
Delivery: This examination is available in Online or Paper based format.
Try our material and your knowledge
Quality its an important requirement to delivery contents for our partners.
Please try for free our sample material anytime you want it.
Try your skills and knowldge for free !
We provide a database exclusively for you.
Access our Free Sample Exam now !